Rent & Payments
How do I pay rent?
You can pay online through your Tenant Portal using ACH (bank transfer), credit card, or debit card. You can also set up autopay to avoid late fees.
Are there any processing fees?
ACH is free. Credit/debit card payments may include a small processing fee set by the payment processor
Can I pay rent in person or by check?
If needed, you can mail or drop off a check at our office. Please contact us first to confirm the best method for your property.
Maintenance & Repairs
How do I request maintenance?
Log into your Tenant Portal, click “Maintenance,” fill in the details, and upload photos if available. We’ll respond as quickly as possible
What counts as an emergency?
Emergencies include active leaks, no water/power/gas, roof leaks, no hot water, broken HVAC during extreme weather, and any situation that poses an immediate safety risk.
What should I do after hours?
Call our after-hours line at (424) 372-5060. If it’s a true emergency, we’ll coordinate a response. If not, we’ll schedule service during business hours.
What if I smell gas?
Leave your unit immediately and call SoCalGas at 1-800-427-2200. Then notify our maintenance line as a follow-up.
I’m locked out. What do I do?
If your building has an onsite manager, try them first. Otherwise, we can coordinate with a locksmith (typically ~$125), or you may call your own. Lockouts are a tenant responsibility.
Move-Out & Security Deposits
How do I give notice to move out?
Submit written notice through your portal or by email. Most leases require at least 30 days’ notice.
When do I get my security deposit back?
Within 21 days after you move out, as required by California law. If any deductions apply, we’ll send a detailed breakdown.
Do I earn interest on my deposit?
In areas where it’s required by law, yes. We’ll calculate and send you any interest that is owed to you.
What happens if a roommate moves out?
Contact us. We may require a new lease or addendum. Deposits are tied to the unit—not individuals—so roommates should settle financials among themselves.
Pets, Policies & Rules
Can I get a pet after moving in?
Possibly—contact us first. Some properties allow pets with prior approval and may require an added deposit or pet rent.
What’s your smoking policy?
All Westside-managed properties are non-smoking—including patios, balconies, and shared spaces.
Are there quiet hours or HOA rules?
Most properties have quiet hours (e.g., 10 PM – 8 AM). If you live in an HOA community, you’re also expected to follow its specific guidelines.
Lease & Communication
Where can I find my lease and documents?
Log into your Tenant Portal and go to “Shared Files.” Lease agreements, move-in docs, and notices are stored there for easy access
Who do I contact with questions?
Email us at ——— or send a message via your portal. We aim to respond promptly to every inquiry
